Terms and conditions
By booking a stay at Ascension House you agree that you have read and agreed to the following:
When checking in you register to become a "Friend of Tao Fong Shan". Membership gives you the privilege of staying in the accommodation provided by Tao Fong Shan Limited. Membership is free and can at any time after departure be cancelled by sending an email to ascensionhousehk@gmail.com with the subject "Cancel Membership".
After registering you will occasionally receive a newsletter or other e-mails about Ascension House from time to time.
House Rules
The guidance provided by the volunteer staff must be followed at all times. Failure to do so will result in immediate eviction without any kind of refund and an indefinite quarantine from booking accommodation in Ascension House in the future.
Silence must be kept in the bedroom area after 11 PM. Also the door to the guest room area must be closed after 11 PM.
Compensation is required for any damage done to the property.
Please take good care of the keys (100 HKD fine per lost bundle) and your personal belongings. We are not liable for any of your loss.
Please respect the house manager’s privacy and knock on the door to the staff area if you need urgent help.
Only registered guests may stay overnight in Ascension House.
Check in is from 15-00 (midnight) and check out is before 12 (noon).
When checking in you register to become a "Friend of Tao Fong Shan". Membership gives you the privilege of staying in the accommodation provided by Tao Fong Shan Limited. Membership is free and can at any time after departure be cancelled by sending an email to ascensionhousehk@gmail.com with the subject "Cancel Membership".
After registering you will occasionally receive a newsletter or other e-mails about Ascension House from time to time.
House Rules
The guidance provided by the volunteer staff must be followed at all times. Failure to do so will result in immediate eviction without any kind of refund and an indefinite quarantine from booking accommodation in Ascension House in the future.
Silence must be kept in the bedroom area after 11 PM. Also the door to the guest room area must be closed after 11 PM.
Compensation is required for any damage done to the property.
Please take good care of the keys (100 HKD fine per lost bundle) and your personal belongings. We are not liable for any of your loss.
Please respect the house manager’s privacy and knock on the door to the staff area if you need urgent help.
Only registered guests may stay overnight in Ascension House.
Check in is from 15-00 (midnight) and check out is before 12 (noon).
CANCELATION
You can cancel your booking reservation by sending us an email at ascensionhousehk@gmail.com. A reservation is officially canceled when the e-mail is successfully received.
Before arrival
If you cancel more than 5 days before arrival (15:00 5 days before) your booking will be cancelled hassle free.
If you cancel less than 5 days before first check in, you will be fined with a nights pay (minimum 180 HKD). If this fine is not payed you will be blocked from making reservations in the future until said fee has been payed.
If you cancel less than 24 hours before first check in, we expect you to pay for your confirmed stay in full, though not more than 5 days.
After arrival
We refund any cancelation hassle free 5 days prior to arrival. If you have booked a longer stay and already payed and want to cancel this is possible. We will refund you fully for the nights 5 days after your cancellation.
Before arrival
If you cancel more than 5 days before arrival (15:00 5 days before) your booking will be cancelled hassle free.
If you cancel less than 5 days before first check in, you will be fined with a nights pay (minimum 180 HKD). If this fine is not payed you will be blocked from making reservations in the future until said fee has been payed.
If you cancel less than 24 hours before first check in, we expect you to pay for your confirmed stay in full, though not more than 5 days.
After arrival
We refund any cancelation hassle free 5 days prior to arrival. If you have booked a longer stay and already payed and want to cancel this is possible. We will refund you fully for the nights 5 days after your cancellation.
- Example: you have booked 15 nights and stayed for 3 nights. You want to cancel the rest of your stay (12 nights). We will refund you 7 of the 12 nights (12-5).
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For a full refund of the nightly rate, the guest must cancel at least 5 full days before our local check-in time (3 PM).
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If we receive a cancelation less than 5 days in advance, you will be fined with a nights pay.
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If a guest arrives and decides to leave early, we will refund you fully for the nights 5 days after you cancelation.
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We reserve the right, at our sole discretion, to modify or replace these terms and rules at any time.
